Difficult client conversations are an inevitable part of building and remodeling projects. As client expectations continue to rise and projects become more complex, builders and remodelers need practical strategies to manage tension, communicate clearly and maintain trust throughout the construction process.

In this webinar, builder, business owner and author Tammie Ross will share proven communication techniques for handling high-stress client situations and resolving conflict without escalating tensions. Through real-world examples and interactive discussion, participants will learn how to turn challenging conversations into opportunities to strengthen relationships, improve project outcomes and protect their business reputation.

Exclusively for NAHB Members & Credential Holders: Free registration for members after login. If you have not set up your NAHB account, please visit: www.nahb.org/register or call 202.266.8313