NAHB Webinar: Effective Ways to Manage Client Expectations and Experience: Before, During and After the Build

Clear communication can make the difference between a smooth project and a stressful one. In today’s fast-paced residential construction environment, builders and remodelers must manage client expectations from the first conversation through post-project follow-up to reduce misunderstandings, avoid scope creep and strengthen customer relationships. 

In this intermediate-level webinar, Andrea Seymour, co-founder and CEO of Springdale Custom Builders, shares practical strategies for improving the client experience before, during and after the build. Drawing from real-world design-build expertise, Andrea explores how to set boundaries early, guide productive conversations, maintain project alignment and create a more transparent process for customers. 

Learn how to establish clear expectations, communicate proactively and use tools and systems that help minimize surprises and improve project efficiency. Also discover ways to build trust, increase client satisfaction and protect profitability throughout the construction process. 

Free registration is available to all after login. To create an account, visit www.nahb.org/register or call the help desk at 202.266.8313 for assistance.
 

What You’ll Learn 

• How to set realistic expectations with clients from day one 
• Strategies to reduce scope creep and avoid communication breakdowns 
• Ways to create a smoother, more transparent client experience 
• Tools and processes that help maintain alignment during construction 
• Best practices for strengthening relationships before, during and after the build 

Who Should Attend 

• Single-family builders 
• Remodelers 
• Residential construction professionals focused on customer experience and project management