BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20261008T180000Z
DTEND:20261008T190000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:NAHB Webinar: Effective Ways to Manage Client Expectations and Experience: Before\, During and After the Build
DESCRIPTION:Clear communication can make the difference between a smooth project and a stressful one. In today's fast-paced residential construction environment\, builders and remodelers must manage client expectations from the first conversation through post-project follow-up to reduce misunderstandings\, avoid scope creep and strengthen customer relationships. \n\nIn this intermediate-level webinar\, Andrea Seymour\, co-founder and CEO of Springdale Custom Builders\, shares practical strategies for improving the client experience before\, during and after the build. Drawing from real-world design-build expertise\, Andrea explores how to set boundaries early\, guide productive conversations\, maintain project alignment and create a more transparent process for customers. \n\nLearn how to establish clear expectations\, communicate proactively and use tools and systems that help minimize surprises and improve project efficiency. Also discover ways to build trust\, increase client satisfaction and protect profitability throughout the construction process. \n\nFree registration is available to all after login. To create an account\, visit www.nahb.org/register or call the help desk at 202.266.8313 for assistance.\n\n \n\nWhat You'll Learn \n\n\n	How to set realistic expectations with clients from day one \n	Strategies to reduce scope creep and avoid communication breakdowns \n	Ways to create a smoother\, more transparent client experience \n	Tools and processes that help maintain alignment during construction \n	Best practices for strengthening relationships before\, during and after the build \n\n\nWho Should Attend \n\n\n	Single-family builders \n	Remodelers \n	Residential construction professionals focused on customer experience and project management
X-ALT-DESC;FMTTYPE=text/html:<p style="box-sizing: inherit\; margin: 0px 0px 10px\; line-height: 1.6\; font-size: 14px\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\;">Clear communication can make the difference between a smooth project and a stressful one. In today&rsquo\;s fast-paced residential construction environment\, builders and remodelers must manage client expectations from the first conversation through post-project follow-up to reduce misunderstandings\, avoid scope creep and strengthen customer relationships.&nbsp\;</p>\n\n<p style="box-sizing: inherit\; margin: 0px 0px 10px\; line-height: 1.6\; font-size: 14px\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\;">In this intermediate-level webinar\, Andrea Seymour\, co-founder and CEO of Springdale Custom Builders\, shares practical strategies for improving the client experience before\, during and after the build. Drawing from real-world design-build expertise\, Andrea explores how to set boundaries early\, guide productive conversations\, maintain project alignment and create a more transparent process for customers.&nbsp\;</p>\n\n<p style="box-sizing: inherit\; margin: 0px 0px 10px\; line-height: 1.6\; font-size: 14px\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\;">Learn how to establish clear expectations\, communicate proactively and use tools and systems that help minimize surprises and improve project efficiency. Also discover ways to build trust\, increase client satisfaction and protect profitability throughout the construction process.&nbsp\;</p>\n\n<p style="box-sizing: inherit\; margin: 0px 0px 10px\; line-height: 1.6\; font-size: 14px\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\;">Free registration is available to all after login. To create an account\, visit <a data-feathr-click-track="true" data-feathr-link-aids="580e6bef8e8027472d6f7125" href="http://www.nahb.org/register" rel="nofollow noopener noreferrer" style="box-sizing: inherit\; color: rgb(0\, 32\, 91)\; text-decoration: none\; font-weight: bold\;">www.nahb.org/register</a> or call the help desk at 202.266.8313 for assistance.<br style="box-sizing: inherit\;" />\n&nbsp\;</p>\n\n<p style="box-sizing: inherit\; margin: 0px 0px 10px\; line-height: 1.6\; font-size: 14px\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\;"><strong style="box-sizing: inherit\; font-weight: bold\;">What You&rsquo\;ll Learn&nbsp\;</strong></p>\n\n<ul style="box-sizing: inherit\; padding: 0px\; margin: 1em 0px 10px 2em\; list-style: disc\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\; font-size: 14px\;">\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px\;">How to set realistic expectations with clients from day one&nbsp\;</li>\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px\;">Strategies to reduce scope creep and avoid communication breakdowns&nbsp\;</li>\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px\;">Ways to create a smoother\, more transparent client experience&nbsp\;</li>\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px\;">Tools and processes that help maintain alignment during construction&nbsp\;</li>\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px 2em\;">Best practices for strengthening relationships before\, during and after the build&nbsp\;</li>\n</ul>\n\n<p style="box-sizing: inherit\; margin: 0px 0px 10px\; line-height: 1.6\; font-size: 14px\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\;"><strong style="box-sizing: inherit\; font-weight: bold\;">Who Should Attend&nbsp\;</strong></p>\n\n<ul style="box-sizing: inherit\; padding: 0px\; margin: 1em 0px 10px 2em\; list-style: disc\; color: rgb(67\, 63\, 63)\; font-family: Roboto\, Helvetica\, Arial\, sans-serif\; font-size: 14px\;">\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px\;">Single-family builders&nbsp\;</li>\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px\;">Remodelers&nbsp\;</li>\n	<li style="box-sizing: inherit\; line-height: 20px\; margin: 0.8em 0px 2em\;">Residential construction professionals focused on customer experience and project management&nbsp\;</li>\n</ul>\n
LOCATION:
UID:e.9402.2663
SEQUENCE:3
DTSTAMP:20260924T063455Z
URL:https://members.hbaknoxville.com/events/details/nahb-webinar-effective-ways-to-manage-client-expectations-and-experience-before-during-and-after-the-build-2663
END:VEVENT

END:VCALENDAR