BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20261013T190000Z DTEND:20261013T200000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:NAHB Webinar:Close the Expectation Gap: Build Client Trust\, Earn Referrals & Increase Sales DESCRIPTION:Even the best-built home can lead to an unhappy client when expectations don't match reality. For custom builders and remodelers and single-family builders\, proactive buyer education can help prevent misunderstandings about budgets\, allowances\, schedules\, change orders\, inspections\, closing and warranty service.\n\n\n\nIn this candid webinar\, industry experts share practical strategies for setting expectations\, communicating through uncertainty and turning better-informed clients into satisfied homeowners\, stronger referrals and repeat business.\n\n\n\nAlso learn how to use Buying Your New Home\, A Guide to Home Buying\, Second Edition\, from NAHB BuilderBooks\, as a third-party resource to support your customer education and communication process.\n\n\n\nExclusively for NAHB Members & Credential Holders: Free registration for members after login. If you have not set up your NAHB account\, please visit: www.nahb.org/register or call 202.266.8313.\n\n\n\nWho Should Attend This Webinar\n\nThis webinar is ideal for residential construction professionals who work directly with home buyers and homeowners\, including:\n\nCustom builders.\n\nRemodelers.\n\nSingle-family builders.\n\nArchitects and designers.\n\nSales and marketing professionals.\n\nConstruction and customer service leaders.\n\nBusiness owners and executives who want to improve customer satisfaction\, referrals and sales.\n\n\n\nWhat Will You Learn in Closing the Expectation Gap?\n\nIdentify the most common points where client expectations become misaligned during the home-building and remodeling process.\n\nExplain budgets\, allowances\, contracts\, schedules\, design decisions\, change orders\, inspections\, closing and warranty service in clear\, homeowner-friendly language.\n\nBuild a repeatable expectation-setting and communication process across sales\, design\, construction and post-closing service.\n\nLearn how proactive buyer education can build trust\, improve customer satisfaction and generate more referrals.\n\nUse a third-party buyer-education resource to complement your contracts\, procedures and client communications. X-ALT-DESC;FMTTYPE=text/html:Even the best-built home can lead to an unhappy client when expectations don'\;t match reality. For custom builders and remodelers and single-family builders\, proactive buyer education can help prevent misunderstandings about budgets\, allowances\, schedules\, change orders\, inspections\, closing and warranty service.
\n
\nIn this candid webinar\, industry experts share practical strategies for setting expectations\, communicating through uncertainty and turning better-informed clients into satisfied homeowners\, stronger referrals and repeat business.
\n
\nAlso learn how to use Buying Your New Home\, A Guide to Home Buying\, Second Edition\, from NAHB BuilderBooks\, as a third-party resource to support your customer education and communication process.
\n
\nExclusively for NAHB Members &\; Credential Holders: Free registration for members after login. If you have not set up your NAHB account\, please visit: www.nahb.org/register or call 202.266.8313.
\n
\nWho Should Attend This Webinar
\nThis webinar is ideal for residential construction professionals who work directly with home buyers and homeowners\, including:
\nCustom builders.
\nRemodelers.
\nSingle-family builders.
\nArchitects and designers.
\nSales and marketing professionals.
\nConstruction and customer service leaders.
\nBusiness owners and executives who want to improve customer satisfaction\, referrals and sales.
\n
\nWhat Will You Learn in Closing the Expectation Gap?
\nIdentify the most common points where client expectations become misaligned during the home-building and remodeling process.
\nExplain budgets\, allowances\, contracts\, schedules\, design decisions\, change orders\, inspections\, closing and warranty service in clear\, homeowner-friendly language.
\nBuild a repeatable expectation-setting and communication process across sales\, design\, construction and post-closing service.
\nLearn how proactive buyer education can build trust\, improve customer satisfaction and generate more referrals.
\nUse a third-party buyer-education resource to complement your contracts\, procedures and client communications. LOCATION: UID:e.9402.2665 SEQUENCE:3 DTSTAMP:20261002T071821Z URL:https://members.hbaknoxville.com/events/details/nahb-webinar-close-the-expectation-gap-build-client-trust-earn-referrals-increase-sales-2665 END:VEVENT END:VCALENDAR